Shipping Policy & Product Returns

We do our best to ship out orders the day they are ordered, and we do that 95% of the time. However, for Standard Shipping, please allow 2 days for processing and handling. Sometimes we do experience some delays.

If you ordered your items for Next-Day or 2-Day delivery, please note we still need 1 day to process your order.

We use United States Postal Service (USPS) for most of our orders. However, for bulky, heavy, or large art works, we use Fedex. We always include a tracking number once we ship.

Packaging

We have done years of research around how to best transport items. We are constantly looking for ways to ensure the safe transport of all of our products. If you have feedback or suggestions, please email jay@favianna.com.

Artworks Damaged During Transit

We take great care to properly package your items for transit, but sometimes the post office mishandles our packages. If your package arrives to you damaged, please end an email to jay@favianna.com. and include photos of the damaged package so that we can file a claim with the post office.

We will promptly re-ship you another copy of the artwork. If the art is a one-of-a-kind piece, we may as you to return the work so that we can repair it. We will cover the shipping fees and refund you.

Refunds & Exchanges

We want you to be fully satisfied with your items.

If you are not satisfied with a purchase, you can return it within 14 business days by mail or in person. You will be extended a full refund as long as the art piece or clothing item is in good condition.

If it has been past 14 business days, you can receive store credit or exchange the item.

Please contact jay@favianna.com with questions.