Shipping Policy & Returns

Shipping Information

We ship orders twice a week, on Tuesdays and Thursdays. Occasionally, delays may occur. For Next-Day or 2-Day delivery orders, please note that we still require one day to process your order.

As of January 2023, our shipping prices have been updated to reflect the true cost of shipping.

We primarily use the United States Postal Service (USPS) for most orders. However, for bulky, heavy, or large artworks, we utilize FedEx or UPS. A tracking number will always be provided once your order has shipped.

Packaging

After years of research, we have developed the best methods for transporting items safely. We continually seek new ways to improve the safe delivery of our products. If you have feedback or suggestions, please email us at jay@favianna.com.

Damaged Artwork During Transit

While we take great care to package your items securely, mishandling by the postal service can occasionally occur. If your package arrives damaged, please email jay@favianna.com and include photos of the damaged item and packaging so we can file a claim with the postal service.

We will promptly send you a replacement for the damaged artwork. For one-of-a-kind pieces, we may ask you to return the item for repair. In such cases, we will cover the return shipping fees and provide a refund.

Refunds & Exchanges

Your satisfaction is important to us.

If you are not fully satisfied with your purchase, you may return it within 14 business days by mail or in person for a full refund, provided the artwork or clothing item is in good condition.

For returns made after 14 business days, you are eligible for store credit or an exchange.

If you have any questions, please contact us at jay@favianna.com.